EPABX
Seamless Guest Communication. Efficient Hotel Operations.
Enhance guest experience and streamline hotel operations with a reliable EPABX telephone system from Liverton Automation. Our hotel telephone solutions enable smooth communication between guest rooms, reception, housekeeping, maintenance, and other departments, helping staff respond promptly to guest requests. From boutique hotels to large resorts, we provide communication systems designed to support your property's operational requirements, improve coordination, and deliver a professional hospitality experience.
Key Architectural Features
Guest Room Telephone Connectivity
Provides dedicated telephone extensions in guest rooms for one-touch dialing to reception, housekeeping, and room service.
Inter-Department Staff Communication
Enables fast, free internal voice coordination between front desk, restaurant, housekeeping, maintenance, and security.
Configurable Room-to-Room Calling
Supports guest-to-guest calling between rooms, with configurable restrictions to safeguard privacy and prevent nuisance calls.
Direct Inward Dialing (DID) & Trunk Lines
Connects to external PRI, SIP trunks, or analog lines to handle external reservations and guest outgoing calls.
PMS & Billing System Integration
Integrates with Property Management Systems (PMS) for automated check-in line activation, call accounting, and wake-up calls.
Scalable Communication Architecture
Modular systems easily scale from boutique 20-room properties to large resorts with hundreds of extensions.
Client Benefits
- Prompt Guest Service: Instant one-button contact with front desk and room service enhances guest satisfaction.
- Zero Internal Call Costs: Eliminates internal mobile phone expenses for inter-department coordination.
- Professional Front Desk Experience: Interactive Voice Response (IVR) and automated call routing ensure no client inquiry is missed.
- Automated Wake-Up Calls: Scheduled automated wake-up alarms reduce human errors for early-morning flight departures.
- Smooth Housekeeping Updates: Housekeeping staff can enter room-status codes directly via telephone handsets upon completing cleaning.
- Reliable Commercial Hardware: Industrial telephone exchange hardware engineered for 24/7/365 uninterrupted hospitality duty.
Frequently Asked Questions
Everything you need to know about system selection, retrofitting, and Kerala installation
Q. What is an EPABX telephone system in a hotel?
A. An EPABX is a private automated telephone exchange that connects guest rooms and staff departments internally while managing external telephone trunks.
Q. Can guests call reception directly from their rooms?
A. Yes. Telephones are pre-programmed with single-digit or dedicated service speed-dial buttons for reception and room service.
Q. Can hotel staff communicate between departments?
A. Yes. Housekeeping, maintenance, front desk, and kitchen can communicate instantly across internal extensions without call fees.
Q. Can the EPABX system integrate with hotel PMS software?
A. Yes. Compatible models interface with hotel PMS to automatically enable phone lines at check-in and post call charges to room bills.
Q. Can wake-up calls be automated?
A. Yes. The system can schedule automated wake-up calls at specific times requested by guests.